Who this is for
A club membership office, a league communications desk, or the small team that publishes an official fan app and has to answer, every transfer window, whether supporters still open the thing. The audit is commissioned by people who already live the fixture list. It is not a pitch to replace the app.
What you receive
A written season reading covering the screens we agreed to watch, a record of what a guest supporter actually opened through one match window, and a sit-down to walk the note. The reading names empty screens, late alerts, and the places where English copy and Malay copy part company. It does not include a rebuilt app, hosting, or a live change to any screen.
What is included
- A half-hour briefing to fix the club, the app, the languages, and the fixture week
- An inventory of the supporter-facing screens in the agreed build
- Observation through one home match window from a guest login or trial membership
- A written note of 8–12 pages, delivered as a PDF
- A sit-down of ninety minutes in Johor Bahru or on a call
What is excluded
We do not build, host, or patch the app. We do not buy advertising. We do not require admin access to any measurement product; if you already keep figures, you may share a print-out, but the reading can stand on the supporter-facing app alone. We do not attend board meetings unless that is agreed as a separate sitting.
Who does the work
The reading is prepared at the Webgardenpath desk in Johor Bahru. Farah Aziz leads the observation. A second reader sits with the inventory so one person is not both watching the match and writing the note.
How the four weeks run
Week one is the briefing and the screen inventory. Week two is quiet use of the app on non-match days — the Tuesday of a mid-table week is often more revealing than kick-off. Week three is the agreed home fixture, from the first alert to the last replay clip. Week four is the written note and the sit-down.
Duration and timing
Four weeks is typical around a single home Saturday. Dense calendars (cup midweeks, two legs in seven days) add a week and a fee, because the observation has to be real rather than squeezed.
Where it happens
The briefing and sit-down can be at Office 10, 56 Demo Avenue, Johor Bahru 00000, or on a call. Observation is done from a supporter login. If the club wants a concourse hour on the match day, we can stand with a guest pass among people who are actually unlocking phones between the gates and the seats. That hour is optional and priced in the briefing.
What you prepare
A guest login or trial membership. The fixture list for the chosen window. The last eight weeks of notification copy in every language the app sends. If the app is geo-locked, a working Malaysian number or a test account that behaves like one. We do not need source files, admin panels, or a tour of the vendor.
Constraints
We will not pretend to have watched a match we did not watch. If the club postpones the home fixture, the observation moves with it; the written note waits. If the app is withdrawn for a rebuild during the window, we pause and re-brief. The reading is confidential to the commissioning desk unless you ask us to present it more widely.
Fee
From RM 12,800 for a single-language club app over one home Saturday. Bilingual copy, a second away window, or a league-wide app with many club skins is quoted after the briefing. A 40% deposit books the fixture week. See Rates for how deposits and postponements are handled.
Next step
Write to the desk with the club name, the app, and the next home Saturday you care about. We reply within two working days with a proposed briefing slot.