Some desks do not need a four-week season audit. They need a named person to live with the app on one home Saturday and write down the sequence: first alert, team news, ticket wallet, half-time clip, full-time table.
The observation starts two days before kick-off, when the fixture reminders usually go out, and ends when the last replay is posted. The note is shorter than a season reading — typically four pages — and the debrief is forty-five minutes rather than ninety.
We still work from a guest login. Sitting in the admin panel during the match tells you what the vendor thinks happened; sitting in the supporter view tells you whether the half-time blog was under a shop banner.
If rain delays kick-off, we stay with the app through the delay. That is often when duplicate alerts pile up. The fee does not change for a delay. A postponement to another week is re-booked; the deposit holds the new date if it falls within 30 days.
Prepare the same guest access you would for a season audit, plus a note of any match-day campaign (a shirt drop, a ticket lottery, a player vote) so we know which screens were meant to carry the afternoon.