This page applies to commissioned readings: season audits, match-day observations, membership wallet readings, and fixture-week readouts. It does not apply to goods, shipping, subscriptions, or app licences, because this desk does not sell those.
Eligibility
A refund is considered when you cancel in writing before the agreed stage has been performed, when we cannot perform the named window for a reason that is ours, or when a postponement falls outside the hold period described below. A change of mind after the written reading has been delivered is not a ground for a full refund.
Timeframe for asking
Write to info@webgardenpath.click within 14 days of the event you rely on (cancellation, missed sit-down, or a fixture moved by the club). Requests after that period are still read, but the desk may have already closed the file.
Full refund
You receive a full return of sums paid if we cancel the reading for a reason on our side (illness of both readers with no substitute, or a diary error that is ours) and we cannot agree a new window within 30 days. You also receive a full return if you cancel in writing before the screen inventory has started and before a guest login has been used.
Partial refund
If the inventory has started but the match window has not, we retain the portion of the deposit that covers the inventory (usually one-third of the deposit) and return the rest. If the match window has been observed but the PDF is not yet sent, we retain 70% of the fee and return the remainder, because the observation cannot be undone. If the PDF has been sent, there is no refund of the fee; a sit-down can be rescheduled.
Non-refundable items
Concourse add-ons already travelled. Handset SIMs or trial memberships purchased at your request. Time spent on a Friday-night login repair when the club’s guest account was revoked without notice. Those lines are listed on the fee note when they apply.
How to ask
Email info@webgardenpath.click with the club name, the fee note date, and whether you want a new window or a return. You may also write to Office 10, 56 Demo Avenue, Johor Bahru 00000, or telephone +60 7 0000 1960. We confirm in writing.
Processing time and method
Approved returns are made within 14 working days by the same method used to pay the deposit, unless you ask for a different Malaysian bank transfer. We do not return cash in the concourse.
Cancellation by you
Cancel in writing. If you cancel after the briefing but before inventory, the deposit is returned minus a RM 400 diary fee. After inventory, the partial rule above applies.
Rescheduling
If the club postpones the named home fixture, the deposit holds a new date within 30 days. After 30 days we re-brief; unused deposit is applied to the new fee note or returned minus inventory already done, at your choice.
No-shows
If you miss the sit-down without 24 hours’ notice, the sit-down is offered once more within 14 days. A second miss is treated as delivery complete; the fee is not returned. Observation of a match you asked us to attend is not a no-show on your part if you were not required to stand with us.
Work already started
Once a guest login has been used for inventory or observation, that work has started. It cannot be “unused.” Materials we purchased for a concourse hour (a guest ticket you asked us to buy) are not returned as cash; the stub stays with the file.
Exceptions
If a reading cannot be performed because the app is withdrawn mid-window, we pause. You may wait for a rebuild, convert the remainder to a wallet reading, or take a partial return of the unspent balance after inventory. We do not refund because a vendor later patches a screen we named; that is the point of the note.
For fee starting points see Rates. For a briefing, write to the desk.